Bdainc Client Service Coordinator at Bdainc supporting global Account Managers to execute branded merchandise programs across multiple markets. Manage product sourcing, quoting, order processing, and delivery tracking.
Responsibilities
Account & Client Support
Collaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.
Research and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.
Prepare and manage sales proposals, quotations, and cost analysis reports.
Order Management & Coordination
Process and track global orders from initial request to final delivery, ensuring all details are accurate.
Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
Monitor and follow up on shipments, proactively addressing potential delays and logistical challenges.
Reporting & Data Management
Maintain order status reports, sales records, and inventory tracking for multiple markets.
Use Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.
Provide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.
Qualification
Experience in customer serviceProficiency with Microsoft SuiteBachelor’s degree in businessKnowledge of branded merchandise
Required
2+ years experience in sales coordination, account management, or purchasing
Experience in customer service, vendor negotiation, or procurement is a plus
Strong analytical and organizational skills with high attention to detail
Proficiency with Microsoft Suite, Salesforce, Oracle EBS, Smartsheet, Canva
Ability to communicate effectively across different regions
Preferred
Bachelor’s degree in business, Marketing, or related field
Knowledge of branded merchandise, promotional products, or supply chain management
