Bdainc Sales Director, Ecommerce Client Solutions at BDA leads strategic growth and day-to-day leadership of enterprise and client accounts. Drives ecommerce strategy, mentors teams, and builds trusted client partnerships.
Responsibilities
Strategic Leadership & Planning
Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies and align them with overall business objectives.
Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies for key clients.
Analyze financial performance, sales trends, and ecommerce KPIs to optimize account strategy and maximize business results.
Represent client needs within BDA and act as a key voice in Sales Leadership discussions, contributing to broader company planning and best practices.
Client Relationship Management
Serve as the sales leadership point of contact for a portfolio of enterprise accounts, building long-term, trusted partnerships with clients.
Lead efforts to understand and address client priorities, KPIs, and brand compliance standards while proactively identifying opportunities for added value.
Lead Quarterly and Annual Business Reviews focused on business outcomes, ecommerce analytics, customer insights, and growth opportunities.
Monitor Voice of Customer (VOC), Net Promoter Score (NPS), and client satisfaction metrics to continuously improve client experiences.
Team Leadership & Development
Lead, coach, and develop a high-performing sales and account management organization focused on consultative selling and ecommerce excellence.
Qualification
Bachelor's degree in BusinessExceptional executive communicationWillingness to travel approximately 50%Key Competencies
Required
Bachelor's degree in Business, Marketing, Ecommerce, Communications, or a related field.
10+ years of experience in enterprise sales, ecommerce, digital commerce, strategic account management, or client services.
5+ years of experience leading high-performing sales or client services teams.
Demonstrated success managing enterprise ecommerce programs and driving measurable online business growth.
Strong understanding of ecommerce platforms, online merchandising, digital customer experience, promotional marketing, and omnichannel commerce.
Experience interpreting ecommerce analytics and translating performance data into growth strategies.
Advanced proficiency with Salesforce CRM and Microsoft Excel and PowerPoint.
Exceptional executive communication, presentation, negotiation, and relationship management skills.
Strong financial acumen including forecasting, budgeting, pricing strategy, and margin management.
Ability to manage multiple priorities in a fast-paced, client-focused environment.
