Ddome Senior Customer Success Manager at DataDome managing post-sale relationships with largest enterprise customers. Drive product adoption, monitor customer health, and lead escalation management to ensure customer success.
Responsibilities
Act as the primary business owner of the customer relationship post-sale.
Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with DataDome’s capabilities.
Own the post-sale success of DataDome’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.
Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.
Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.
Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.
Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.
Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.
Identify and drive expansion opportunities in partnership with Sales.
Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.
Champion the voice of the customer internally, influencing product direction and operational improvements.
Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment
Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action
Collaborative, resourceful, and comfortable building processes in a scaling organization
Passionate about delivering exceptional customer experiences and building long-term, value-based relationships
Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.
Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).
Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.
Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.
Parent Care: Paid leave for new parents following the birth or adoption of a child (duration per local policy), plus gifts and care packages to celebrate growing families.
