Times Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.

As a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.

Flexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.

Team Development: Continually onboard, coach, and develop a happy, high-performing team of hourly staff who run the facility and execute the order fulfillment process.

Shift Management: You will act as our primary shift liaison for our lunch and dinner rushes 4-5 days a week.

Licensee Support: Address facility, tech, and space issues with licensees, including calling OFOS on their behalf.

Business Readiness: Work with Facility Operations Managers and team members to make sure licensees are ready for big orders, launches, and spikes in business.

Customer Experience: Ensure our team delivers a professional and pleasant experience for every courier and customer who walks through our doors.

Staffing Support: Fill in shifts during call-outs and act as general staffing support.

Inventory & Audits: Review daily inventories, place replenishment orders when needed, and perform storage and common area audits.

Lead Operations Specialist

Responsibilities

Qualification

Required

Benefits

Company

Cssmerge

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