Customer Intelligence & AI Readiness Strategist

Required

• 5+ years of experience developing and implementing strategies for customer experience, digital transformation, customer intelligence, content operations, digital analytics, AI readiness, or related enterprise capabilities.
• Experience defining roadmaps, operating models, governance frameworks, or capability strategies that align business goals, customer needs, and technology investments.
• Demonstrated ability to evaluate platforms, processes, and organizational capabilities; develop business cases and recommendations; and guide implementation efforts across complex stakeholder environments.
• Experience collaborating across cross-functional teams, including content strategy, UX research, analytics, governance, data, technology, and business stakeholders to drive strategic outcomes.
• Familiarity with customer intelligence, digital analytics, content strategy, governance, taxonomy, experience measurement, or related disciplines that support customer-centered decision-making.
• Experience assessing or implementing Voice of the Customer, customer experience measurement, feedback management, or customer intelligence programs, including platforms such as Qualtrics, Medallia, or similar solutions.
• Experience developing strategies related to AI readiness, generative AI adoption, AEO/GEO, content discoverability, structured content, data readiness, or emerging AI-enabled customer experiences.
• Experience supporting federal agencies, regulated industries, or large-scale public-sector digital transformation initiatives.
• Experience evaluating or partnering with teams responsible for analytics, data catalogs, data visualization tools, AI prototyping, or enterprise data-management capabilities.