Customer Enablement Manager

Required

• 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.
• Strong problem-solving and consultative skills; you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests.
• Commercial awareness and an understanding of how adoption, customer value, retention, and expansion are connected.
• Strong product and technical curiosity, with an interest in helping organizations adopt new workflows, technology, and AI-enabled ways of working.
• Collaborative and proactive, with the ability to work effectively across Customer Success, Sales, Services, Support, and other teams.
• Comfortable operating in a fast-moving environment, taking ownership of ambiguous problems, and continuously improving how you work.
• Customer-centered and outcomes-oriented, with a strong desire to understand whether your work is creating measurable impact.
• Collaborative teammate who actively shares learnings, contributes to playbooks and best practices, and helps improve how the broader CEM team operates.
• At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.