Director, Customer Success

Required

• 8+ years of CS experience working with large enterprises on software solutions
• 4+ years of management experience as a CS team manager or leader
• Experience in a hypergrowth SaaS startup with a technical product
• Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems
• Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement.