Customer Support Rep

Required

• You are a team player. You acknowledge that we win as a team and are willing to step in and help, even if it’s inconvenient!
• You are an optimist. You demonstrate a positive attitude and see challenges as opportunities to learn and grow
• You are flexible and are willing to adapt to adjustments to shift schedules
• You are organized in the way you manage your workload in order to deliver meaningful results
• You are willing to work nights and weekends
• You are a strong communicator both verbally and in writing
• You are a self-starter. You understand that working remotely is a privilege and you are committed to making high contributions to the team
• You are coachable. You are open to being coached by all members of the team, not just leadership
• What You’ll Own:
• Support patients and doctors across phone, email, and chat channels
• Resolve questions efficiently while ensuring a clear, professional experience
• Follow established workflows and processes to ensure consistency and accuracy