Bpcs Cloud AI Adoption Manager at Blueprint to drive customer adoption of Microsoft 365 Copilot and AI agents. Focus on technical advisory, adoption strategy, and change management for AI solutions.
Responsibilities
Blueprint is seeking a Cloud AI Adoption Manager to support customers in adopting and realizing business value from next-generation cloud and AI technologies. This customer-facing role focuses on driving adoption of Microsoft 365 Copilot, Copilot Chat, and AI agents while helping customers navigate technical readiness, security, governance, and organizational change.
You'll work closely with customers, technology partners, and internal teams to develop adoption strategies, resolve technical barriers, and demonstrate measurable business outcomes. The ideal candidate combines hands-on technical knowledge with strong customer engagement, project delivery, and change management skills. This is an opportunity to help organizations accelerate AI adoption while building expertise in emerging cloud and AI solutions.
Drive customer adoption and ongoing usage of Microsoft 365 Copilot, Copilot Chat, Cowork, and AI agents, using adoption metrics and customer success plans to measure progress.
Serve as a technical advisor to customers and partners, helping design, deploy, and operationalize AI solutions aligned with business goals.
Lead technical engagements to identify and resolve blockers related to identity, security, compliance, governance, data access, licensing, and platform readiness.
Advise customers on AI readiness, including data security, oversharing controls, compliance requirements, governance, and responsible AI practices.
Develop and guide adoption and change management plans, including executive sponsorship, end-user targeting, communications, training content, and engagement activities.
Demonstrate Microsoft 365 usage insights and analytics to identify adoption trends, measure business impact, and recommend improvements.
Partner with technical teams, account teams, and external partners to accelerate AI solution deployment, activation, and ongoing adoption.
Leverage available delivery resources and partner ecosystems to support customer implementation and scale AI solutions effectively.
Engage business and technical decision-makers to connect AI adoption with measurable business outcomes, communicate progress, and align stakeholders on expansion strategies.
Manage usage-intent and consumption milestones across assigned customer accounts, ensuring commitments progress toward completion.
