Financial Counselor

Required

• High school diploma or equivalent; associate degree in finance or business, or equivalent revenue cycle experience, preferred
• Excellent verbal and written communication skills, including superior interpersonal and patient contact skills, excellent telephone manners, and the ability to explain insurance terminology clearly to patients
• Minimum of two years of patient benefits experience preferred, with experience in financial counseling, pre-service coordination, or insurance billing for medical services and general knowledge of ICD-10 and CPT codes; infusion or specialty medication experience is a plus
• Working knowledge of insurance coverage, benefits, and terminology (co-pays, deductibles, out-of-pocket maximums), and experience preparing patient cost estimates and arranging payment plans
• Experience with financial assistance, copay assistance, or grant applications is a plus
• Experience with, or ability to quickly learn, EHR and infusion management systems (e.g., Athena, WeInfuse)
• Knowledge of medical terminology and clinical documentation review
• Compassion and professionalism when discussing sensitive financial topics with patients
• Strong organizational skills
• Ability to multi-task and work well in a fast-paced setting
• Critical thinking skills and decisive judgment
• Work Environment & Location: