The CX team at Polymarket is small, and the work is real. When a major market resolves, when a news event sends volume spiking, or when a user can't access their funds, this team is the first line of response. You won't be reading from a script. You'll be making judgment calls, writing clearly under pressure, and working directly with policy and product to surface what's actually happening on the platform.

This hire matters because Polymarket is growing fast and the complexity of user issues is growing with it. Prediction markets are not a familiar product for most people, and crypto adds another layer. Users come in with high expectations and, sometimes, real money on the line. The person in this role needs to handle that seriously, communicate with precision, and know when to escalate and when to resolve.

You'll be working across chat, email, and social channels, often during high-stakes moments when markets are resolving and queues are full. The job requires genuine curiosity about how markets work, a tolerance for ambiguity, and the ability to write a clear, accurate response on the first try.

Resolve user support tickets across chat, email, and social channels, handling everything from account issues to questions about how specific markets work.

Investigate disputed market resolutions, gather the relevant context, and escalate edge cases to the policy team with a clear summary of the issue.

Track recurring user issues, identify patterns, and write up findings in a format the product team can actually use.

Draft and update help center articles based on questions that keep coming in, making complex topics accessible without dumbing them down.

Monitor CX queues during high-volume events, coordinate coverage with teammates, and flag when incoming volume or issue types require escalation.

Work cross-functionally with policy, product, and operations to close the loop on issues that fall outside standard support flows.

Customer Experience Specialist

Responsibilities

Qualification

Required

Benefits

Company

Polymarket

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