Rain Associate Account Manager responsible for managing renewals and expansions for live partners at Rain. Handle partner escalations, grow net revenue retention, and maintain detailed account health and notes.
Responsibilities
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
The Platform team owns everything that happens after a partner signs with Rain: implementations, account management, support, and card network operations. Account Management is responsible for growing Rain's live partners, from developers and startups to enterprise card programs, through renewals, expansions into new products and regions, and commercial conversations.
As an Associate Account Manager, you will own renewals and expansions for a set of live partners in your coverage area, and be the person they go to when something about their partnership, program setup, contract, or products needs to change. Our Implementations team launches new partners; you take over once they are live. You will start by shadowing experienced AMs on renewals and expansions, then run them with an AM alongside you, then on your own.
Own renewals for the live partners, from the first conversation through signed paperwork
Find and close expansion opportunities in your accounts, such as new products (cards, virtual accounts, on/offramps, wallets, cross-border payments), additional card programs, and new regions
Grow net revenue retention (NRR) for your coverage area, and flag churn or contraction risk early
Handle partner escalations that sit outside Support: questions about the partnership, program configuration, commercial terms, and products. Bring in Product, Engineering, Finance, or Compliance when needed and follow each one through to resolution
Keep detailed account health and notes up to date
Build a health snapshot of your accounts and use it to decide where to spend your time
Pass partner feedback to Product to help shape the roadmap
Help write and improve Account Management playbooks, including expansion playbooks for new products and features
Learn Rain's products in depth, including stablecoin card issuing, card network basics, and our APIs
