Service Supervisor

GA Atlantafull timeOn Site

H1B: no

Dhpace Service Supervisor responsible for assisting with daily scheduling, monitoring service technicians’ schedules, and ensuring customer satisfaction in the residential department. Provides leadership and problem-solving support in a fast-paced service environment.

Responsibilities

Assist with daily scheduling of all jobs; ensuring customers’ preferences are met
Provide immediate problem-solving assistance to office staff/service technicians
Constantly monitor service technicians’ schedules to maximize efficiency and profitability
Track for jobs completed and place follow up calls to customers to ensure expectations were met
Facilitate processing of completed jobs to ensure proper handling of materials and accurate billing
Responsible for timely completion of all administrative paperwork associated with this position
Perform employee performance reviews in conjunction with Department Manager, document performance issues, and provide employee counseling performance improvement action plans when necessary
Participate in planning process and establishing department goals and objectives
Other duties assigned by manager
High School Diploma/GED required
Bachelor's degree preferred
Management experience preferred

Qualification

Comprehensive medicalCompany-paid life insurance401(k) with employer match

Required

Experienced using Microsoft Office applications
Must have a valid driver’s license and a good driving record
Ability to effectively communicate with the customer and represent the company in a professional manner
Strong aptitude for technical applications and mechanical systems
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company-paid life insurance, short-term disability, and long-term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews

Benefits

Dental
Vision
401(k)
PTO
Life Insurance

Company

Dhpace

View company page

10000+ employees

Hardware

Founded 1939

Source: greenhouse

Active within the past hour

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Must-Have Skills for This Role

Microsoft Office

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Service Supervisor at Dhpace · LumiJobs