As the Senior Director/Head of Risk Operations, you will lead a global team responsible for defining procedures and delivering operational excellence across new client onboarding, periodic review and in-life behaviour. You will ensure that Airwallex champions high standards for integrity, judgement and documentation in all aspects of risk operations.

How you'll make impact

You'll set the vision, strategy and execution for Risk Operations across Acquiring, Issuing and Credit Risk, leading a global team that supports onboarding, periodic review and in-life behaviour.

Build a scalable operating model with clear OKRs, data-driven performance management and the resourcing strategy needed to balance 24/7 coverage, customer experience and cost efficiency.

Raise the quality and consistency of procedures, playbooks, control frameworks and documentation, partnering closely with 2LOD, Risk Product, Engineering and Commercial teams to make timely, high-quality decisions within Airwallex's risk appetite.

Lead the team's AI and automation transformation while keeping integrity, judgement and operational excellence at the centre of how we work.

You'll work from our London office three days a week.

Head of Risk Operations

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Airwallex

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