Airwallex Head the vision, strategy, and execution for Onboarding and FinCrime Operations at Airwallex. Lead a globally distributed team and drive AI and automation transformation to improve operational efficiency.
Responsibilities
Own the vision, strategy and execution for Onboarding and FinCrime Operations
Build, lead and develop a high-performing, globally distributed team
Create a repeatable, scalable operating rhythm with clear OKRs and data-driven performance management
Balance financial crime risk, customer experience and commercial impact
Improve the quality of procedures, playbooks, control frameworks and documentation
Lead the AI and automation transformation of Onboarding and FinCrime Operations
Build strong partnerships across Operations, Product, Risk, Compliance, Engineering and Commercial teams
Qualification
Deep knowledge of AML/CTFExperience managing outsourcedComfort working with highly technicalA relevant professional certificationYou'll thrive here if
Required
Proven senior leadership experience in large-scale, multi-jurisdiction operations within a regulated financial services, payments or fintech business.
Deep knowledge of AML/CTF, sanctions, KYC, transaction monitoring and investigations processes and controls, including how they map into first-line operations.
A track record of scaling FinCrime and/or Onboarding Operations across multiple product lines and geographies while building globally consistent performance.
Demonstrated delivery of automation- or AI-led transformation in an operations setting, or clear strategic and technical fluency to lead it.
Strong commercial and analytical judgement, with the ability to frame decisions through unit economics, scalability and return on investment.
Experience operating at the intersection of Operations, Product and Risk, driving cross-functional outcomes without full reporting-line authority.
Experience managing outsourced, BPO or offshore capacity at scale.
Preferred
Experience in cross-border payments or multi-entity, multi-licence environments.
Comfort working with highly technical, API-first products.
Demonstrable experience driving tooling and rule evolution with Risk Product and Data teams.
Experience leading AI transformation in Onboarding and FinCrime Operations.
A top-tier consulting or operator-investor background, with structured thinking under ambiguity.
A relevant professional certification, such as CAMS, ICA or ACAMS.
