Hardware Fleet Operations Specialist

USA-CA-Aliso Viejofull time

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mid

H1B: yes

Sony Interactive Entertainment The Hardware Fleet Operations Specialist supports Linux-based hardware systems and improves operational workflows for Sony Interactive Entertainment's cloud gaming infrastructure. This role involves troubleshooting, scripting automation, and maintaining documentation to enable efficient global hardware operations.

Responsibilities

Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams.
Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.
Who We Are Looking For
2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
Prior experience in a technical support, operations, or IT service delivery role.
Comfortable in working primarily in Linux terminal environments.
Experience following and improving runbooks, documentation, and operational processes.
Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.

Qualification

Prior experience in a technical supportLinux terminal-based troubleshootingBasic scripting or automation (eIT support fundamentals

Required

2-3 years of hands-on experience supporting or troubleshooting Linux-based systems
Prior experience in a technical support, operations, or IT service delivery role
Comfortable working primarily in Linux terminal environments
Experience following and improving runbooks, documentation, and operational processes
Familiarity with ticketing systems such as Jira or ServiceNow in an operations context
Strong written and verbal communication skills

Preferred

Linux terminal-based troubleshooting
Basic scripting or automation (e.g., Bash, Python, or similar)
IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent)

Company

Sony Interactive Entertainment

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Source: greenhouse

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Must-Have Skills for This Role

LinuxLinux terminalJiraServiceNowscriptingautomation

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Hardware Fleet Operations Specialist at Sony Interactive Entertainment · LumiJobs