Junior Service Desk Technician

VA - Virginia Beach - CI Azumanofull timeRemote

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H1B: no

Ciazumano Junior Service Desk Technician at CI Azumano provides tier one technical support and troubleshoots hardware, software, networking, and security issues. The role supports travel agents' technologies and manages service desk tickets with some oversight.

Responsibilities

Infrastructure Engineering
Provide tier one, first level technical support by phone, email, and chat for IT service related issues.
Triage, prioritize and work service desk tickets with some oversight.
Troubleshoot and resolve hardware, software, networking, and security issues.
Assist with headphone audio issues and Call Center login issues.
Assist with the configuration of group Outlook mailboxes and staff email configuration issues.
Monitor alerts from Office 365, DLP, vulnerabilities and remote management tools and proactively create tickets and address issues.
Troubleshoot network connectivity from agent remote office locations.
Document, categories and prioritize tickets in ticketing systems.
Proactively respond, escalate, and follow up on issues until closure.
Fully document steps to address each ticket to improve future closure rates.
Build reference library of common fixes.

Qualification

Desktop Builds (imageNew User ProvisioningPassword ManagementOffice 365 Tenant (ExchangeActive Directory and Security GroupsVPN ManagementExperience configurating workstations

Required

Bachelor's degree in computer science or engineering. Candidates with high school diploma, associate degree with technical certifications (Microsoft, CompTIA, Security+) will be considered.
Knowledge in Microsoft operating systems and comfort troubleshooting issues to closure. Technical skills required for performing this job successfully include;
Desktop Builds (image, software, licensing, inventory management, shipping)
New User Provisioning
Windows Operating System desktop management
Password Management, and MFA enrollment
Office 365 Tenant (Exchange, Word, Excel, Teams, SharePoint, Entra/Purview)
Active Directory and Security Groups
VPN Management
Ability to work Night Shifts if Needed (surge, rotational, or as needed).
Experience configurating workstations, software, and hardware.
Experience in a customer facing service role.

Benefits

Dental
Vision
401(k)
Flexible Work

Company

Ciazumano

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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