Coordinate all field service activities for LHD Aftermarket, including customer setup and scheduling of service calls

Prepare quotes and invoices; maintain auditable departmental data including customer quotes, purchase orders, invoices, and expense documentation

Collect and submit hourly timesheets, overtime reports, trip expenses, and related documentation

Provide support to customers for technical, administrative, and operational issues; direct inquiries to appropriate parties as needed

Generate weekly departmental business reports, including flash reports and scheduling updates

Requisition and coordinate procurement of parts, tooling, and services to support service calls

Coordinate shipping of items to technicians, customers, and job sites

Maintain field service KPIs and help identify and implement process improvements

Maintain accurate business records in SAP and InTouch systems, including installed base and site data

Provide administrative support to technicians and managers as needed

Administer third-party HSE requirements for service technician site access

Coordinate with Inside Sales to process invoices through customer-specific portals as required

Aftermarket Coordinator

Responsibilities