Provides a world-class customer experience to all Lucid clients, both internal and external

Coordinate and schedule client appointments determined by service center capacity, turnaround time, and priority levels

Manage open service tasks and due bills, ensuring timely follow-up and resolution Proactively contact customers to verify their concerns, schedule appointments, and meticulously log all activities in the system to maintain accurate records

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for customer convenience

Generate Work Order Pre-writes in the system, capturing customer concerns and obtaining the necessary signatures for pre-authorization. It is essential to check for any open campaigns or recalls that may need to be addressed

Assist Service Advisors during vehicle check-in by conducting thorough walkthroughs, completing intake forms, taking photographs, and reporting any damages found

Consistent with customer communication regarding follow up calls, responsiveness, and availability

Willing to be trained on basic understanding of components, technologies and terminologies of Lucid vehicles

Manages a monthly budget and oversees the ordering of supplies and refreshments.

Responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel.

Perform valet duties as needed

Other duties as assigned

Service Concierge, Costa Mesa

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Lucidmotors

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