Customer Data Analyst at Fieldguide · LumiJobs

Responsibilities

Fieldguide is looking for a Customer Data Operations Analyst to help build and operationalize the data foundation that connects how customers use Fieldguide with how we measure, understand, and communicate the value they receive from the platform.
This role will sit at the intersection of Customer Success, Product, Data Science, and GTM Operations, translating real-world customer needs into scalable data models, trusted reporting, and actionable insights. The role will combine strong SQL and analytics capabilities with hands-on data modeling and reporting, ensuring customer data is accurate, accessible, and built to scale.
While this role will participate in select customer meetings, QBRs, and onsite engagements to understand reporting requirements firsthand, the majority of the role will be hands-on—developing and customizing reports, querying and validating data, building and maintaining data models, and addressing gaps in the underlying data infrastructure. You will then partner with Product and Data Science to ensure the right information is captured, structured, validated, and surfaced consistently.
The goal is to create a trusted customer data foundation that enables Fieldguide and its customers to answer critical questions around product adoption, engagement, efficiency, time savings, ROI, value realization, and business outcomes.
Customer Data Reporting & Insights
Own the development and customization of customer-facing reports and dashboards, translating customer requirements into accurate and actionable reporting.
Use SQL and existing data infrastructure to investigate customer questions, validate reported metrics, and resolve discrepancies.
Build scalable reporting solutions that can be reused across customers, service lines, and engagement types.
Partner with Customer Success to support data-driven QBRs, executive business reviews, renewals, and value realization conversations.
Identify where customer-specific reporting requests reveal broader gaps in Fieldguide's underlying data models or product reporting capabilities.
Work with Product and Data Science to move frequently requested reporting from manual/custom analysis toward standardized and productized capabilities
Data Modeling & Analytics

Customer Data Analyst

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Fieldguide

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