SpaceX GSOC Operator at SpaceX responsible for 24/7 monitoring and incident response coordination. Coordinate incident logistics and support security officers in a fast-paced environment.
Responsibilities
Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
Notifying and coordinating with onsite first responders, stake holders and local law enforcement during any incident/emergency
Monitor, analyze, and report on daily global incidents that may impact SpaceX employees or offices, and escalate accordingly to security management, and subsequently to other key stake holders within the company
Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
Identify and communicate critical incidents or events according to established notification procedures including senior leadership, internal stakeholders and external partners as appropriate, and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
Assist with video surveillance system reviews for key stake holders and internal investigations
Ensure thorough and current understanding of security operations center roles and responsibilities, applicable SpaceX policies/procedures, contract security policies/procedures and all applicable security work instructions
Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures and act to ensure all SpaceX personnel understand and comply with all applicable security work instructions
Perform additional duties as assigned or required by Security Leadership or SpaceX management
Active monitoring and over watch of the Hawthorne headquarters and of satellite offices and facilities
Qualification
Bachelor’s degreeStrong focus on attention to detailLearn
Required
High school diploma or equivalency certificate
2+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 2+ years of law enforcement or military experience
Preferred
Bachelor’s degree
Ability to communicate professionally and effectively via telephone and email and interact with all levels of employees and visitors
Strong focus on attention to detail
Work well in a fast-paced and multi-tasking team focused environment
Learn, retain, and apply a variety of security related concepts, information and processes
Understanding of security systems (access control, video surveillance, and fire systems)
Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
Perform continuous follow-up on pending/open projects and tasks through completion
