Renewals Sales, Customer Success Representative for Velocity segment is responsible for managing territory renewal and expansion goals, with a focus on exceeding quotas. Key responsibilities include ensuring timely renewals, customer retention, and satisfaction, while removing obstacles and proactively managing expiring agreements. The role requires responding to inquiries related to quotes, pricing, and up-selling, as well as cold-calling lapsed customers for reactivation. Collaboration with sales and other teams is essential to drive customer retention and prepare proposals. The role also involves maintaining accurate records in Salesforce, handling inbound renewal inquiries, and pursuing opportunities for maintenance reinstatement. Additional duties include meeting KPIs, SLAs, and maintaining high customer satisfaction.

Responsible for overachieving Quota tied to territory Renewal and Expansion goals

Effectively manages renewal and ensures growth of all contracts in assigned territory

Removes any obstacles to renewal and goes above and beyond to ensure customer retention and satisfaction

Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements

Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements

Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement of maintenance contracts

Cold call customers with lapsed support, with the goal of reactivating support.

Work cross functionally with Sales and others to ensure customer retention, prepare NSQ's

Positively interacts and collaborates with customers, Veeam partners, and Veeam associates

Identifies and pursues maintenance reinstatement opportunities

Assists in negotiation of maintenance agreements

Customer Success Renewals Representative, Velocity

Responsibilities

Benefits

Company

Veeam Software

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