Airsculpt The Front Desk Receptionist (Patient Concierge) manages patient interactions and clinic scheduling to ensure top quality care. This role requires professional communication and coordination with staff to support daily operations.
Responsibilities
Welcome patients to the practice; answer the phone promptly and professionally
Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
Create, maintain and file medical records
Ensure that the practice and working areas are clean and stocked; inform management when stock is low
Maintain a positive attitude and contribute toward a quality work environment
Assist in all areas of daily operation as requested by the Practice Manager
Other tasks as assigned by management
At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors
Experience with scheduling tools (i.e. My Aesthetics Pro)
Experience with patient charts and/or managing a complex filing system
Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients/vendors and/or other tasks
Professional demeanor and presentation
Qualification
Excellent communication skillsImpeccable organizational skillsBilingual preferred (English/Spanish)Push/pull/lift up to 25 poundsInsuranceRetirement PlanPaid Time Off
Required
Excellent communication skills, both verbal and written
Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
Impeccable organizational skills
Demonstrated experience in caring for customers/patients, preferably within a healthcare or service setting
Ability to self-motivate while being a team player
Full-time and weekend availability (Saturday and Sunday)
Bilingual preferred (English/Spanish)
Must be able to sit or stand intermittently for the duration of a shift (8-12 hours)
Push/pull/lift up to 25 pounds
Insurance: Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
Retirement Plan: 401(k) & Roth IRA
Paid Time Off: vacation and sick days, as well as company holidays
