Deliverability Consultant

Remote - US Onlyfull timeRemote

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mid

$100k–$120k

H1B: no

cordial81 Deliverability Consultant guides clients to email sending success by interpreting deliverability data and providing actionable guidance. This role involves onboarding clients, collaborating with internal teams, and improving client experience through process enhancements.

Responsibilities

Be an advocate for our clients.
Seamlessly adopt the Cordial deliverability philosophy (we are here to serve clients and interpret data on their behalf, therefore better equipping marketers for success via the Cordial platform).
Onboard and implement the programs of a wide range of clients (with regard to volume, cadence, and industry).
Work closely with Client Success Managers, Solutions Experts, and Support to best assist clients' needs and meet company goals.
Manage internal stakeholders and external client expectations on projects and timelines.
Collaborate with our Client Success, Strategy and Support teams to ensure we are continuously meeting and exceeding our clients' expectations and goals.
Develop and share best practices with clients and internal teams.
Document and record all ongoing project work.
Produce content for our blog and knowledge base.
Identify gaps in our processes and offer/implement creative solutions.
Remain connected to email communities and report on industry trends and changes that will impact Cordial clients.
Represent Cordial at industry functions and communities such as M3AAWG, EEC, EmailGeeks, CSA, etc.

Qualification

Autonomous in day-to-day work

Required

3+ years of experience in a deliverability-related role.
Familiarity with MTA service providers (Sparkpost, SendGrid, PMTA, etc).
Expertise in the intricacies of sending to top-level ISPs and MBPs (Microsoft, Gmail, VMG).
Experience troubleshooting sending to APAC and EMEA regions a plus.
Strong understanding of email authentication (SPF, DKIM, DMARC, ARC, BIMI, etc), SMTP protocol, and industry best practices.
Direct experience onboarding new clients (including IP and domain warmups).
Autonomous in day-to-day work, with the ability to identify the next prioritised task.
Ability to interpret high-level data on behalf of non-technical marketers and communicate the idea back in an easily digestible format.
Experience consulting with C-level executives and other decision-makers.
High emotional intelligence and strong communication skills necessary to assist in communicating with a wide range of individuals, internally and externally.
Strong troubleshooting and problem resolution skills (diagnosis, option assessment, recommendation and escalation).
Proficient in G Suite tools (Google Drive, Sheets, Docs, and Slides).