Client Success Manager

Indianapolis, INfull time

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mid

H1B: no

Clinicalarchitecture The Client Success Manager creates positive client experiences by supporting onboarding, software implementation, and training. They collaborate with sales and maintain knowledge of clients and software to ensure client needs are met.

Responsibilities

Provide a positive client experience by delivering great service and engaging with clients throughout our business relationship.
Ability to understand clients’ needs and use all available resources to identify options and recommend alternatives.
Collaborate closely with the Sales team to support renewals and identify expansion opportunities.
Must maintain a working knowledge of assigned clients, our software, and be able to respond to inquiries efficiently and accurately.
Effectively demo our software capabilities including addressing use-cases, implementing best practices, and identifying system integration opportunities.

Qualification

Experience in related fields (eProficiency with MS WordPrevious project managementGood communication is essentialHighly motivated to learn new skillsAbility to multi-taskWhy Clinical Architecture?Experience in Business

Required

4+ years of proven customer relationship management experience is required.
Proven ability to translate between IT and Business stakeholders to ensure goals are achieved is required.
3+ years of experience in federal contracting and / or account management is preferred.
3+ years experience in healthcare technology and / or healthcare terminology (e.g., SNOMED, LOINC, CPT, ICD-10-CM) is preferred.
Experience in related fields (e.g., Business, Informatics, Public Health, Healthcare Policy + Administration) is preferred.
Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot is preferred.
Previous project management, project coordination, or project administration experience is preferred.
Good communication is essential, both verbally and via email.
Highly motivated to learn new skills.
Ability to multi-task, prioritize, and manage time effectively.
Why Clinical Architecture?

Preferred

3+ years of experience in federal contracting and/or account management
3+ years experience in healthcare technology and/or healthcare terminology
Experience in Business, Informatics, Public Health, Healthcare Policy + Administration
Proficiency with MS Word, MS Excel, MS PowerPoint, and familiarity with Hubspot
Previous project management, project coordination, or project administration experience

Benefits

Dental
Vision
401(k)
PTO
Parental Leave
Wellness

Company

Clinicalarchitecture

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Source: greenhouse

Active within the past hour

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