Associate Director, Incentive Compensation Operations

Mettawa, IL, United Statesfull time

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senior

H1B: yes

AbbVie Associate Director, Incentive Compensation Operations at AbbVie leads the design and implementation of sales incentive compensation programs and manages sales crediting processes. This role involves leadership, vendor management, and collaboration with therapeutic area leads and commercial teams.

Responsibilities

Lead, develop, and mentor ICO Managers to build expertise, support professional growth, and strengthen accountability.
Model self-sufficiency and demonstrate how to build and sustain in-house expertise across the broader Field Planning & Analytics Team (FPAT) & APEX organization.
Influence without formal authority by guiding, coaching, and training TA IC leads.
Coach ICO Managers to strengthen technical skills, stakeholder communication, process improvement, and collaboration with business partners.
Oversee day-to-day vendor relationships and ensure vendor-supported projects use appropriate methodologies and remain within budget and on schedule.
Sales Crediting Operations – Execution, Optimization, Innovation
Lead sales crediting processes and business rules for aligned franchises, including data sources, market definitions, alignments, on-label specialty filtering, and the Best Address Process.
Lead the monthly and quarterly Incentive Data Audit processes conducted by the ICO team.
Partner with the ICO team and key stakeholders to design and implement continuous improvement and innovation initiatives for Incentive Data Audits, the Business Rules Management System, and other components of the sales crediting system.
Conduct ad hoc audits to support specific franchises during periods of high workload.
Standardize processes across therapeutic areas while accommodating TA-specific needs to improve efficiency and reduce risk.
Sales Crediting Philosophy & Analytics