Provide Level 2 support for Windows 11, macOS, iOS, and Android.

Serve as an escalation point and technical resource for Level 1 technicians.

Administer Microsoft Intune, including compliance, configuration, security, and application policies.

Build, test, deploy, and troubleshoot Intune policies and device configurations.

Troubleshoot device enrollment, compliance, applications, and policy conflicts.

Support Microsoft 365, Outlook, OneDrive, and Office applications.

Support Microsoft Teams and Microsoft Teams Rooms (MTR) hardware and conferencing technology.

Provision, configure, deploy, and maintain computers, mobile devices, and peripherals.

Troubleshoot hardware, software, authentication, and network connectivity issues.

Troubleshoot TCP/IP, DHCP, DNS, Wi-Fi, and VPN connectivity.

Monitor critical systems, perform NOC functions, and escalate incidents to on-call teams.

Mentor Level 1 technicians and provide technical guidance.

Helpdesk Associate II

Responsibilities