Product Manager, Patient Access & Fulfillment

Required

• Consumer product experience with a physical component: you've worked on a consumer product, and it's a big plus if something physical had to ship or happen in the real world for it to work, like at-home testing, pharmacy or delivery.
• Patient experience craft: you've designed experiences that get people to complete something that matters to them, and you know where funnels lose people and why.
• Startup PM experience: you've owned an area end-to-end at an early-stage company (Series A–C or equivalent), ideally as a founding or early PM.
• Understand healthcare deeply: You understand how incentives, economics, and relationships between providers, payers, and patients shape how healthcare actually works. You can navigate the gap between what should happen and what the system rewards—and build products that succeed within it.
• Complex B2B2C product experience: you've built for both businesses and the people they serve, with heavy third-party dependencies and regulated constraints, and kept the product simple in the face of that complexity.
• Comfortable with technical depth: you can write SQL, read an API doc, you don't need to code, but you need to hold your own with engineers.
• Customer-obsessed: customer conversations are your lifeline, you thrive on calls with users and customers.
• Strong judgment, clear communicator: you want to know why a rule exists before you accept it. You write clearly and can talk to anyone — engineers, customers, vendors.
• What this role isn't
• You only want to do strategy: you'll be in the weeds — specs, trade-offs, customer calls, launches. The details matter in this role as much as the bigger picture.
• You want a polished process on day one: the product function is still forming. You'll help shape it as we scale.
• You're looking for a people manager role: this is a senior builder role. You'll be hands-on.