Founding Customer Success Engineer at Goveagle · LumiJobs

Qualification

3+ years in technical supportHands-on with identity and MicrosoftComfortable reading logsYou own follow-ups without being asked30 days60 days90 daysHow we hire

Required

3+ years in technical support, solutions engineering, or implementation at a B2B software company, including demos or technical evaluations with customers.
Hands-on with identity and Microsoft: Okta or Entra ID, SSO (SAML and OIDC), and SharePoint and Microsoft 365 administration.
Comfortable reading logs, writing SQL, and calling APIs; you can read code even if you don't write it every day.
You use AI tools to investigate and write faster, and you know where not to trust them.
You write clearly enough that a customer and our engineers both act on the same message.
You own follow-ups without being asked; team lead experience is a plus.
U.S. citizen (required): this role works inside customer environments subject to export controls.
Able to work in person in New York City four days a week.

Preferred

What success looks like in your first 90 days
30 days: Answering the queue alongside the founders; you've handled each of our ten most common issue types end to end.
60 days: You own the queue and the founders are out of first response; runbooks for logins and SharePoint are live; you've joined your first prospect demos.
90 days: Most issues resolved without engineering, first replies within 10 minutes in business hours, and a knowledge base and security answer kit for our common questions.
GovEagle's AI platform helps government contractors win more work. Our AI agents dramatically reduce RFP response times by helping teams shred requirements, build compliance matrices, deliver exhaustive outlines, and draft compelling narratives. We're well capitalized ($10M from Y Combinator, Strategic Cyber Ventures, Sorenson Capital, and others) and based in NYC. Benefits: medical, dental, and vision insurance; 401(k); generous PTO.
How we hire: a founder conversation, a hands-on exercise with real (anonymized) customer tickets and a short demo, and a half-day onsite. About two weeks start to finish. Don't meet every qualification? Apply anyway.

Founding Customer Success Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Goveagle

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