DoorDash Supervisor for Onsite Support Operations at DoorDash for Business, leading the onsite support team end to end. Responsible for staffing, training, performance management, and maintaining program standards.
Responsibilities
As the lead for our Onsite Operations, you will own the onsite support team end to end. You will build it, staff it, hold it to a clear standard, and make sure it improves the customer experience.
You're excited about this opportunity because you will...
Staff – Forecast onsite staffing needs by site, day, and meal window. Build schedules that match coverage to order volume, and manage attendance, call-outs, and backfill so gaps don't reach customers.
Standardize – Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication. Run site audits and turn findings into corrective action.
Uphold – Own the code of conduct, professional standards, and safety expectations. Handle performance management and escalations fairly and consistently, working with HR and Legal as needed.
Hire – Own the pipeline for onsite roles. Set and hit targets for time-to-fill and ramp-to-productivity, working with Recruiting and any staffing vendors, and build a bench so customer launches are never blocked on headcount.
Train – Design and run onboarding and ongoing training covering the Meal Manager product, tools, customer service, and food safety. Develop team leads and high performers into supervisors.
Deliver – Own the team scorecard: onsite quality, staffing coverage, attrition, and cost. Report performance to leadership with clear data, root causes, and a plan for any gaps.
We're excited about you because...
You have 5+ years of experience in operations, workforce management, or frontline team leadership. Experience in food service, hospitality, facilities, logistics, or field operations is a plus.
You have 2+ years managing managers or team leads, or a large frontline team (20+).
You have a track record of hiring and building training programs that shorten ramp time.
Qualification
5+ years experience in operationsExperience with a distributedFood safety certification
Required
5+ years experience in operations, workforce management, or frontline team leadership
2+ years managing managers or large frontline teams (20+)
Experience hiring and building training programs
Strong analytical skills with scheduling, forecasting, and KPI tools
Preferred
Experience with a distributed, multi-site workforce.
Vendor or contractor management experience.
B2B or enterprise customer-facing operations experience.
Food safety certification.
We expect this position to be filled by 01/10/2027
