Sr. Customer Success Manager at Bigid · LumiJobs

Responsibilities

As AI adoption accelerates, security, privacy, and data leaders are rethinking how they find, protect, and govern their most sensitive data. BigID is the platform many of the world’s largest organizations rely on to do it.
As a Senior Customer Success Manager for our West/Central region, you’ll own a portfolio of 10-15 large enterprise accounts and act as a trusted advisor to CISOs, privacy officers, and data and governance leaders. You’ll turn BigID’s platform into measurable business outcomes, spot risk and opportunity early, and lead cross-functional teams to deliver results. You’ll join a Customer Success team of 7, working alongside Sales, Support, Professional Services, Product, and Engineering.
Drive measurable outcomes. Build and run success plans tied to each customer’s business goals, and standardized engagement models and playbooks so every customer gets a consistent experience as we scale.
Lead the customer relationship at every level. Run onboarding, adoption programs, health checks, and QBRs/EBRs, from practitioners through executives.
Protect the base. Track usage, executive dashboards, and health indicators to catch churn signals early, and build and run mitigation plans for at-risk accounts.
Grow accounts with Sales. Partner with Sales on renewals, cross-sell, and upsell, aligning BigID capabilities (data discovery, classification, privacy, security, and AI governance) to each customer’s priorities.
Clear the path. Orchestrate Support, Professional Services, Product, and Engineering to resolve blockers and deliver key outcomes.
Be the voice of the customer. Bring customer feedback and product needs to Product and Engineering, and keep customers informed on upcoming releases and enhancements.
What success looks like in your first 12 months
Customers in your portfolio reach their agreed success milestones, with executive-level relationships established at each key account
Gross and net retention at or above target, with at-risk accounts identified early and moved back to healthy
A qualified expansion pipeline built in partnership with Sales

Sr. Customer Success Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Bigid

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