Customer Service Representative

Required

• You are clear, patient, and direct with people who may be confused or frustrated, and you can turn a rough call around.
• You can manage a call, a record, and a next-action list at the same time — you talk and type simultaneously, and you can work a list of 80 calls without losing your place.
• You are dependable and punctual, and you take that seriously.
• You know when to solve, when to escalate, and when not to improvise. You would rather ask than guess.
• You treat AI as leverage — it finds the account and preps the routine work so you can spend the call on the customer — and you have opinions about where it helps and where it gets in the way.
• You learn systems and insurance vocabulary quickly. Spanish fluency is valuable.
• The reality — read this before you apply
• This job is the phone. On-site in Atlanta or San Francisco, Monday through Friday, in the building with the team. Two shifts cover the day — an early one for East Coast customers and a later one through the West Coast close — and you are assigned to one based on business need. Overtime is available and the volume is real: back-to-back inbound calls and long outbound lists, all shift, with an empty list at the end of it as the whole game.
• This is not a low-volume relationship-management role, and it is not the seat for someone who thinks a transfer counts as resolving the problem, who avoids outbound follow-up or difficult conversations, who needs a remote or hybrid default, or who is comfortable giving an answer they are not sure is right. It is for someone who likes talking to people all day and ends it energized, who is bothered by an open item until it is closed, and who wants a first seat at an AI-native company that is actually shipping. If the intensity reads as a cost you'd rather avoid, this isn't the seat. If it reads as the point, keep going.