Datadog Technical Account Manager 2 at Datadog provides hands-on technical services to large customers supporting product adoption and IT operations. Acts as a trusted advisor to maximize Datadog's value for clients.
Responsibilities
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Participate and prepare for Monthly and Quarterly Business Reviews with customers
Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
Continuously evolve best practice to technical product adoption and customer success
Qualification
Skilled in using CI/CD tools eAble to sit up to 4 hoursAble to travel via autoFluent
Required
Someone with a solid technical grounding and hands-on experience of IT Operations
Confident in your hands on experience AWS, Azure or GCP
Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
Able to sit up to 4 hours, traveling to and from client sites
Able to travel via auto, train or air up to 20% of the time
Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
Experienced using Datadog and/or other cloud monitoring tools
Fluent, daily user of AI tools: regularly builds custom skills, prompts, or automations to optimize personal workflow and eliminate repetitive work
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
