Customer Success Specialist | Housing

New York Cityfull timeOn Site

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mid

$65k–$90k

H1B: no

Elise AI Customer Success Specialist at EliseAI supporting customer success team to help customers achieve long-term success with the platform. Responsible for onboarding, engagement, retention, and collaborating cross-functionally to enhance customer experience.

Responsibilities

As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform.
Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation
Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations
Proactively engage with customers to drive product adoption, satisfaction, and long-term retention
Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans
Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives
Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs
Recommend and help implement process improvements to increase team efficiency and elevate the customer experience
Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI
Attract top-tier talent to join our driven team
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Qualification

Strong communication skills and a clearExperience in SaaSFamiliarity with tools like PlanHatGrowth and impact

Required

1–3 years of professional experience in customer-facing, project coordination, or support roles
Strong communication skills and a clear, organized working style
Comfortable navigating ambiguity and collaborating across multiple teams
Interest in growing into a full Customer Success Manager role over time
Experience in SaaS, real estate, or healthcare industries is a plus
Eagerness to develop deep product expertise to better support customer outcomes
Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus
Willingness to work in person at our office 4-5 days a week
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave

Company

Elise AI

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Source: ashby

Active within the past hour

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