Director, CRM Product Lead

Required

• Enable change by aligning stakeholders, proactively identifying risks, and removing barriers to successful adoption and sustained progress.
• Assess business processes and capability gaps; design, implement, and scale data-driven and technology-enabled improvements.
• Establish and enforce governance frameworks to ensure CRM initiatives comply with applicable regulatory, privacy, and data requirements.
• Manage product delivery risks and cross-vertical dependencies, making risk-informed decisions that minimize disruption and maintain momentum.
• Ensure product decisions, process documentation, and platform configurations align with enterprise standards and governance protocols.
• Bachelor’s Degree required, and 10+ years of relevant experience across field leadership, marketing, and analytics.
• Prior 3-5 years’ experience in field or functional leadership and/or business management or consulting.
• Experience with AI-enabled CRM capabilities, data analytics, and digital customer engagement is highly desirable
• Deep familiarity with CRM platforms, particularly Salesforce and/or Veeva, and the broader commercial technology ecosystem
• Previous experience leading broad organizational change initiatives, navigating new ways of working, building positive, accountable, and highly engaged team culture.
• Knowledge and deep understanding of overall business operations in pharma/biotech and healthcare industry.
• Strong understanding of industry legal, analytical and compliance landscape and ability to apply to diverse situations to keenly evaluate risk and develop appropriate risk mitigation strategies.