Agoda Operations Specialist at Agoda responsible for processing and coordinating operational requests and projects to support B2B partners. Focus on partner onboarding, payouts, process innovation, and maintaining high service levels.
Responsibilities
Managed partners- contracting, payments, system administration
Self Serve - partner analysis & experience, products, system administration
You are expected to lead by example by showing a positive can-do attitude and role modeling the principle of taking ownership.
Excellent communication and organizational skills are required in this role.
Support: Handling of operations ticket inbound from our Commercial team and Partners
Projects: Innovate the existing processes by initiating and driving medium sized* projects to improve efficiency, quality and/or Partner experience
Coordinate with the Legal, Privacy and Fraud, Finance and/or Accounts Payables departments to ensure smooth contractual or financial facilitation
Apply critical thinking and independently drive improvements across the team
Share knowledge and best practices across teams, both centrally and in the regions
Creating and documenting the processes to be followed by the commercial teams and operational teams
Handling of ticket inbound from Partners (Self Serve)
Maintaining high service levels according to set SLA’s
