Member Loyalty Representative at Oportun · LumiJobs

Responsibilities

Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience.
Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
At Oportun, we move fast and we hold each other to a high bar. If you care about doing your best work while actually moving the needle for real people, you'll fit right in.
Welcome members with a warm greeting and provide quality member service.
Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services;
and Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.

Member Loyalty Representative

Responsibilities

Qualification

Required

Benefits

Company

Oportun

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