Kasa Area General Manager responsible for financial and operational performance of multiple Kasa properties in a defined geographic area. Lead onsite teams to ensure service quality, operational efficiency, and financial success.
Responsibilities
Required to live in a market with at least one assigned Kasa property located in it.
As an Area General Manager (AGM) at Kasa, you will be fully responsible for the financial and operational performance of a defined geographic area, overseeing a set of properties across hotel and multi-family products. This role demands a hands-on leader with strong operational expertise, direct P&L accountability, and the ability to balance diverse partner relationships and guest experience expectations.
The AGM role is highly execution-focused, requiring deep engagement with onsite teams and property operations to ensure seamless service, operational efficiency, and financial success. You will spend approximately 95% of your time in-market (with most of in-market time spent onsite at Kasa properties) coaching teams, inspecting execution, and upholding a high bar for guest experience and operational standards. This will require regional travel, including air travel, to effectively manage properties across multiple locations.
At Kasa, hospitality is at the core of everything we do, and as an AGM, you will be a direct leader of multiple property-level teams, setting expectations, inspecting what you expect, and ensuring every guest interaction meets Kasa's high service and hospitality standards. In addition to onsite leadership, you will play a critical role in financial oversight, ensuring your properties align with revenue optimization strategies, cost control initiatives, and leasing activation plans.
Under the direction of your direct supervisor, you will work cross-functionally with Revenue Management, Finance, Marketing, People, and Guest Experience, ensuring that operational decisions align with financial objectives and broader business strategies. Additionally, you will serve as the primary liaison between Kasa and property partners, communicating performance insights and forward-looking strategies to optimize asset value.
This role requires a balance of operational execution and strategic planning, both executed with hospitality as a guiding throughline, ensuring that your properties operate efficiently, your teams perform at a high level, and your financial targets are met.
How This Role Aligns with the Regional POD
The Regional Director leads the POD and sets the strategic vision and priorities, while AGMs and other GM-level team members are responsible for executing financial and operational strategies at the property level.
AGMs have direct P&L accountability, ensuring that revenue management strategies and cost controls directly impact their P&Ls.
AGMs are hands-on leaders in the field, spending most of their time onsite, directly coaching teams and overseeing property operations.
AGMs influence POD resource allocation, advocating for the needs of their properties while ensuring alignment with regional leadership, revenue, and financial strategies.
AGMs work closely with centralized teams (Revenue Management, Finance, and Guest Experience) to optimize portfolio performance and guest experience.
