We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

NOTE: Candidates must reside in Pacific Time Zone / West Coast in order to be considered

ALSO NOTE: Please make sure to closely review the compensation range info and ensure you compensation expectations are aligned no higher than the midpoint/middle of your respective zone (determined by your state of residence)

You will handle incident response cases.

You will own the customer experience from onboarding through case closed.

You will provide guidance to clients seeking visibility on how their cases will progress.

You will negotiate with cyber criminals. You will manage financial operations associated with settlements.

You will interact with our commercial partners, and our partners in law enforcement.

You will be responsible for following and improving our operations compliance procedures.

Our case operations and the efficiency of our throughput are in your hands.

You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What you’ll bring:

Coveware - Incident response Director (Remote: West Coast / Pacific Time)

Responsibilities

Qualification

Required

Benefits

Company

Veeam Software

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