Field Coordination Specialist

United Statesfull timeRemote

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mid

$55k–$60k

H1B: no

Assetwatch Field Coordination Specialist at AssetWatch serving as the central hub between customers, field technicians, and internal teams. Manage scheduling, troubleshoot issues, and coordinate stakeholders to ensure seamless field operations.

Responsibilities

Rapidly respond to and address field technician concerns as they arise
Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack
Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience
Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
Identify opportunities to proactively address potential challenges
Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
Schedule and confirm work orders for the Field Service Team.
Work with our Partner organizations to fulfill a seamless experience for their customers
Respond to inventory concerns raised by our supply chain team to account for hardware

Qualification

Some college preferredEmpathicAbility to communicate clearlyAbility to multi-task

Required

Some form of technical support or equivalent experience
2-5 years of customer service interaction in a startup environment
Experience with CRM platforms (Salesforce proficiency required)
Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)
Outbound phone customer service preferred
Some college preferred. 4 year degree, highly preferred
Empathic, positive, and professional attitude toward our customers at all times
Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms
Demonstrate the desire and knowledge to understand and solve customer needs.
Extremely comfortable multitasking and problem solving
Eager to learn and not afraid to ask questions to get the job done correctly
Ability to multi-task, prioritize and manage time effectively.

Benefits

PTO
Equity/RSU
Flexible Work

Company

Assetwatch

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Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

schedulingcustomer supporttroubleshootingcommunicationoperational oversight

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Field Coordination Specialist at Assetwatch · LumiJobs