Godaddy The role involves managing corporate client domain portfolios and supporting Client Success Managers at GoDaddy Corporate Domains. Responsibilities include domain registrations, transfers, technical issue assistance, and report creation.
Responsibilities
Working with GCD Client Success Managers (CSM’s) and third parties in the day-to-day management of GCD domain names including domain registrations, transfers, updates, and other operations as needed.
Interacting directly with GCD clients in support of CSM’s as needed to ensure clients have redundancy in their support.
Assisting GCD CSM’s with technical issues including DNS issues, SSL Cert questions, and issues occurring at third-party domain management partners.
Working with other internal GCD staff to create, operationalize and review domain management reports which will provide different views into the operation of the business.
Interacting with other internal groups to support the successful operation of the business including, but not limited to, finance, sales, marketing, and legal.
Liaise with technical staff as needed to report and resolve any reported client technical issues.
Be able to take complex information and communicate with internal and external parties in a manner that is straightforward and easily digestible.
Qualification
High energyIntermediate
Required
4+ years experience in the domain name industry, preferably in an account management or operations role.
2+ years in an account management or client success role, preferably at a software-as-a-service company.
Strong written and verbal communication skills.
Strong technical skills with an understanding of DNS.
Excellent organizational skills with the ability to manage deadlines and work well under pressure.
Ability to work to a high degree of accuracy and great attention to detail.
High energy, a self-starting personality that works well in a start-up, fast-paced environment.
Intermediate, or higher, level skills in Microsoft Excel.
