Service Delivery Manager

Required

• Leadership Skills: Candidate must be a credible business partner by peers, clients and the IT leadership team. Must have experience working in a matrix environment, can lead and influence others without direct control. Must be able to collaborate cross-functionally and build strong, productive relationships to perform effectively.
• Management Skills: Candidate must have the ability to manage through their leaders and not around. They will also have the ability to manage up and across the organization as this will be critical to their success.
• Project Management Skills: Job holder will be required to manage multiple projects at once with the expectation of being on-time, on-budget, and delivered with a high level of quality.
• Communication Skills: Candidate must be able to convey very technical information in a non-technical manner to a wide variety of audiences. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills and have experience presenting to the executive leadership team.
• Business Acumen: Candidate should possess strong analytical and process management skills and have a broad understanding of business strategy and operations.
• Bachelor’s Degree
• Must have a minimum of 8-10 years of experience in an Operations Managerial role
• Creates an environment that empowers associates to greater levels of accountability and responsibility
• Leverages the strengths of others to meet specific business needs
• Challenges existing paradigms without creating more resistance than support
• Demonstrates a willingness and ability to make difficult decisions
• Cultivates a shared vision among all stakeholders