Responsibilities

We’re looking for a Learning & Instruction Lead to own the design, delivery, and ongoing improvement of Academy’s learning programs. You will lead priority workshops, build live and self-paced curriculum, and develop the training, assessments, and credentials that prepare community trainers and advisors to support others.
This role combines exceptional live instruction with hands-on learning design and program ownership. You will connect Academy’s audience needs with shared content, competency frameworks, and credentialing standards across Customer Education, Technical Success, and other education teams. You will create polished materials yourself and lead work with external learning partners, taking programs from an initial learning objective through launch and ongoing updates.
Define competencies and learning paths for priority Academy audiences and community trainer and advisor roles. Map existing content to those needs, identify gaps, and establish clear evidence of product proficiency and readiness to teach or advise others.
Lead in-person and virtual workshops, hands-on labs, and priority Jams; adapt your instruction to different levels of experience and troubleshoot live questions and demos.
Create polished, ready-to-deliver curriculum, presentations, interactive learning experiences, and facilitator and participant resources.
Use AI directly in the design and production workflow to prototype, build, test, and refine training materials. Evaluate new capabilities quickly and turn useful advances into better learning experiences, with careful review for accuracy, accessibility, and reliability.
Partner with Customer Education and Technical Success to adapt shared resources for Academy audiences and keep programs current as products and learner needs change.
Test demos and activities in the accounts and environments learners will use, including access, feature availability, timing, privacy, and appropriate verification of AI outputs.
Own training and credential requirements for community trainers and advisors, aligned with shared OpenAI frameworks and Academy audience needs. Lead the development of assessments and credentials with internal experts and external learning partners, setting clear standards for quality and evidence of learning.
Prepare and coach instructors and mentors through train-the-trainer sessions, practice, and reusable guidance.
Partner with Academy program and partnerships colleagues to scope learning experiences that fit the audience, available staffing, and delivery capacity.
Manage external learning partners and coordinate internal contributors to develop, launch, and improve Academy programs. Own priorities, quality, and the overall learner experience.

Learning & Instruction Lead, Academy at OpenAI · LumiJobs

Learning & Instruction Lead, Academy

Responsibilities

Company

OpenAI

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