US California (Redwood City) - Office · Remotefull time
Remote
senior
$95k–$135k
H1B: yes
Poshmark Staff Training Analyst at Poshmark’s Operations team designing and facilitating onboarding and training programs. Develop training materials and track trainee progress to support team member success.
Responsibilities
Independently create and develop training materials, retention exercises, and learning activities
Partner with stakeholders and subject matter experts (SMEs) to build training programs and calendars, and clearly communicate training expectations to trainees
Help new hires get up to speed on the business and successfully complete onboarding
Facilitate training workshops and activities across the department, including ongoing training as team members advance in their roles
Create a supportive learning environment by offering timely feedback and modeling a growth-oriented coaching approach
Track trainee progress using lesson completion data, assessments, and report cards, and clearly document training outcomes and observations
Regularly evaluate training programs and materials against business and process changes, using performance data to identify gaps before they turn into a backlog of training needs
Stay current on support process updates and common areas of confusion surfaced through audit and QA to inform new and updated training content
Recommend training improvements based on QA scores, feedback, and observations from training sessions
Keep managers and leads informed on training progress, outcomes, and individual trainee performance
Review training materials in development and provide feedback to fellow training specialists
Train and mentor other training specialists in facilitation and learning and development best practices
Qualification
You take pride in producing consistentYou’re highly organizedYou communicate clearly and effectively
Required
You’re a critical thinker with strong attention to detail
You take pride in producing consistent, high-quality work
You’re highly organized
You communicate clearly and effectively, both in writing and verbally
You can present complex information to a variety of audiences
You adapt quickly to change and shifting priorities
You approach challenges with a solutions-driven mindset
You thrive both working independently and collaborating with a team
