Client Services Lead, Legal

San Franciscofull time

On Site

senior

$160k–$180k

H1B: no

Mercor The Client Services Lead, Legal at Mercor builds and grows the legal client function by engaging law firms, corporate legal departments, and legal tech companies. This role manages client conversations, negotiations, and complex stakeholder relationships in the legal sector.

Responsibilities

Build the Legal Client Function (0 → 1)
Identify, engage, and onboard legal clients and partners, including law firms, corporate legal departments, legal tech companies, and alternative legal service providers
Test and iterate on service models tailored to legal-sector needs (confidentiality, privilege, conflicts, data sensitivity, and procurement cycles)
Create early playbooks for how Mercor serves legal clients
Account Ownership & Growth
Lead client conversations end-to-end, from scoping through renewal and expansion
Qualify client needs, define mutual value, and drive engagements to close
Structure commercial terms suited to law firms' and legal departments' procurement, engagement, and risk norms
Contracting & Negotiation
Own negotiations on pricing, scope, timelines, and obligations with legal clients
Work closely with Legal and Finance to move quickly without sacrificing rigor
Navigate data rights, confidentiality, privilege, and security requirements specific to the legal industry

Qualification

5+ years in Client ServiceRequiredMindset & SkillsBuilder mentalityScrappyClearA JD or legal practice experienceExperience in legal techExposure to data-driven products

Required

5+ years in Client Service, Account Management, Business Development, or Commercial roles, serving legal clients
Proven experience negotiating and closing contracts
Track record managing high-stakes external stakeholders, including risk, conflicts, and procurement functions
Direct experience working with data products
Required: Prior experience working at or directly serving legal organizations, including AmLaw 200 or international law firms, corporate legal departments, legal tech or legal data companies, or alternative legal service providers
Mindset & Skills
Builder mentality: excited by ambiguity and 0→1 problems
Scrappy, resourceful, comfortable with unglamorous work early on
Strong commercial instincts and negotiation skills
Clear, concise communicator with executive presence and credibility with senior attorneys
Able to operate independently while partnering closely with internal teams

Preferred

A JD or legal practice experience
Experience in legal tech, legal AI, e-discovery, or legal research and data platforms
Exposure to data-driven products, AI, or technical stakeholders
Background working cross-functionally with legal and finance teams
Familiarity with legal-industry confidentiality and data requirements (e.g., attorney-client privilege, professional responsibility rules, client outside counsel guidelines, SOC 2)

Benefits

Dental
Vision
Equity/RSU
Annual Bonus
Wellness

Company

Mercor

View company page

Source: ashby

Active within the past hour

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