Responsibilities

Axon is searching for a Senior Director of Order Management to lead our Domestic Order Management function, including our Order Processing and Order Validation teams. This key operational leader will have a direct impact on customer experience, order accuracy, compliance, and downstream fulfillment and billing execution.
This position reports to the Vice President of Commercial Operations and works closely with Sales, Legal, Finance, IT, and operational teams across Axon. The Senior Director will own several key company internal controls and will lead a global team of Order Processing and Order Validation professionals responsible for building and maintaining a best-in-class order management function.
A critical component of this role will be leading the continued transformation of Axon’s order management processes. The Senior Director will assume ownership of automation and AI-enabled initiatives currently underway, including intelligent document scanning and data extraction, automated order validation, and workflow automation designed to reduce manual processing and enable orders to move from submission through validation and closure more efficiently. This leader will be accountable for advancing these initiatives from development through implementation, adoption, and measurable business impact.
As Axon continues to mature its Order-to-Cash operating model, the scope of this role may evolve over time. The Senior Director will be expected to bring an enterprise mindset to the broader Order-to-Cash process and help evaluate opportunities to improve organizational design, process ownership, and end-to-end accountability. This may include assuming additional operational responsibilities in adjacent areas, including Billing Operations. While the initial scope is focused on Order Management, the successful candidate should be comfortable operating in an evolving environment and taking on broader responsibilities as the business scales.
Location: On-site 4x a week (Tuesday-Friday) at an Axon Hub location. Hub Locations: Seattle, San Francisco (Presidio), Scottsdale, Boston, NYC, Sterling, Atlanta
Reports to: Vice President Commercial Operations
Own all aspects of Domestic Order Management, including Order Processing and Order Validation, ensuring orders are complete, accurate, compliant, and processed in a timely manner.
Manage the implementation, governance, and ongoing compliance with Axon’s booking policies, including review and approval of designated transactions and policy exceptions within established approval thresholds.
Lead a team of Order Processing and Order Validation professionals, establishing clear performance expectations, service levels, controls, and development plans.
Own the Order Management process improvement and technology roadmap, identifying opportunities to simplify processes, eliminate manual work, strengthen controls, and improve order cycle time and accuracy.
Assume ownership of AI, automation, and intelligent document-processing initiatives currently in development and drive them through successful implementation and adoption.
Lead initiatives utilizing technologies such as AI-enabled document review, document scanning, optical character recognition (OCR), intelligent data extraction, automated validation, and workflow automation to streamline order intake and processing.

Senior Director of Domestic Order Management at Axon · LumiJobs

Senior Director of Domestic Order Management

Responsibilities

Benefits

Company

Axon

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