Networking Technical Support Representative (FUSUS)
United Statesfull time
On Site
entry
H1B: no
Axon Networking Technical Support Representative at Axon provides first-class technical support for Axon Fusus customers via phone, email, and chat. The role requires expertise in networking, video management systems, and customer issue resolution.
Responsibilities
The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Location: This role is based out of our Headquarters office in Scottsdale, AZ and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite 4 days in-office. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Reports to: Manager of Technical Support
Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
Work with the Implementation team to assist with the geospatial setup of customer locations
Respond to and resolve inbound Customer support requests through email and telephone
Troubleshoot Customer support issues and follow Axon Fusus escalation policy
Document all work completed within the Axon Fusus CRM support tool
Participate in Axon Fusus sponsored training and certifications to advance technical skills.
Qualification
Experience with security camera systemsCertifications such as Network+
Required
1 years experience working in information systems and networking
Analytical thinker who problem-solves systematically to find resolutions
Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required
Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired
Completion of or working toward a college degree in a technical discipline
Certifications such as Network+, Security+, Linux+
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred
Experience with security camera systems, VMS, DVR, and NVR solutions
Certifications such as Network+, Security+, Linux+
