Senior Program Manager, Revenue Operations

Required

• 6+ years of experience in a revenue or customer-facing operations organization (Customer Success, Account Management, Support, or Sales), owning delivery of strategic initiatives.
• Experience introducing new technology, workflows, and processes in a post-sales or Customer Success organization, including renewals, onboarding, adoption, or customer health programs.
• Experience building a business case and gathering requirements across several departments, such as Customer Success, Sales, Finance, Marketing, Product, and Legal.
• Skill at setting targets and KPIs for a business case, and at measuring whether a change was adopted and delivered its value.
• Experience delivering change in Salesforce and in tools integrated with it, working alongside admins and developers to deliver requirements.
• Hands-on experience with Gainsight and Gong, including Gong for forecasting.
• Skill at setting timelines and aligning resources to meet them, and at managing executive stakeholders through decisions.
• Comfortable leveraging AI tools to streamline workflows, improve operational efficiency, and accelerate program delivery.
• Clear written and verbal communication, strong organization, and attention to detail.
• Comfort working in a changing, fast-paced environment and building a new way of working with business partners.