Customer Success Manager - German Speaking

Luxembourg · Remotefull time

Remote

senior

H1B: no

Salonkee Customer Success Manager at Salonkee responsible for maintaining strong relationships with German-speaking clients and driving upselling opportunities. Focuses on client education, feedback collection, and risk management to ensure high client retention.

Responsibilities

We are seeking a Customer Success Manager to enhance Salonkee’s growth. Your role is essential in maintaining strong relationships with our German speaking clients, ensuring they realize the full value of our digital solutions in the beauty and wellness industry. You will focus on client loyalty and upselling, securing our market position and making Salonkee indispensable to their business success.
What you will be doing
Strategic Upselling: Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
Product Mastery: Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
Feedback Loop: Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
Client Education: Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
Risk Identification and Management: Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.
Regular company events to foster team bonding and create opportunities for networking and collaboration
At Salonkee, we believe that innovation thrives in an environment where everyone feels included and empowered.We’re building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives.
No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self.

Qualification

High energyA love for numbers and growth

Required

Fluency in German and English is required.
Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
Proven sales experience with a strong focus on customer satisfaction and retention.
High energy, motivated, and excited about driving growth and achieving results.
A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.

Benefits

Wellness

Company

Salonkee

View company page

Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

GermanEnglishCustomer Success ManagementSalesClient TrainingData Analysis

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