We are seeking an Enterprise Technical Account Manager who will be the strategic partner and primary post-sales owner for our largest customers. In this role, you will help customers operationalize Teleskope, drive adoption across teams and stakeholders, and support their most urgent and critical data security initiatives.

Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health

Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria, ensuring customers have a seamless experience operationalizing Teleskope

Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals

Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers

Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope

Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements

Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths

Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment

Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries

Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

5+ years in Technical Account Management, Solutions Consulting, or a related customer-facing role working closely with technical stakeholders

Enterprise Technical Account Manager

Responsibilities

Benefits

Company

Teleskope

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